- Develop and maintain deep expertise in Privy’s email and SMS marketing platform to guide new clients through setup, integrations, and advanced use cases during onboarding. - Partner with Sales to win new business by helping prospects understand what Privy can do for their ecommerce growth. - Own the end-to-end onboarding experience for new Privy clients — from kickoff to successful launch — ensuring every account is fully set up, trained, and seeing measurable results. - Run technical discovery sessions: gather requirements, explore creative solutions, explain tradeoffs, and capture insights for our Product team. - Build and deliver proofs of concept for brands with more complex needs, working alongside our onboarding and engineering teams. - Support customers and partners using custom or advanced integrations. - Create technical resources—guides, code snippets, tutorials—that show customers how to implement features and follow best practices. - Act as a creative problem solver, helping brands unlock new ways to use Privy for revenue growth. - Work with integration partners to ensure smooth, high-quality connections that improve the customer experience.