Delivering next-generation wired & wireless WAN solutions based on 5G/LTE to address critical business needs!

Product Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200Since 2003H1B No SponsorCompany Site LinkedIn

Location

Texas

Posted

132 days ago

Salary

$60K - $80K / year

Bachelor Degree3 yrs expChineseEnglishCloudIo TTcp/ip

Job Description

• Product technical support for BEC’s 4G LTE, FTTx, xDSL, M2M/IoT products and BEC’s Cloud Management platform. • Work and support customers to design network architecture and applications • Provide solution for field technical and configuration issues • Assist customer in network configuration and troubleshooting. • Provide customer demonstration of configuration of BEC products. • Support regional sales team to complete successful product trials & evaluations • Perform technical training and education to customers • Travel to customer sites to support lab testing and/or field trials

Job Requirements

3 or more years of product support experience in telecommunication, IT/computer, data networking industry
Knowledgeable of WiFi, LAN networking, 4G LTE, TCP/IP, RF protocols.
Familiar with Telco, ISP and wireless carriers’ network equipment and operations
Understanding of network technologies including xDSL, GPON, Active Ethernet, Wireless LAN, 4G LTE and other networking technologies
Hard working and willing to learn new skills and technologies
Working experience with telephone carriers or service provider (ILEC, CLEC, IOC and ISP) is required.
Speaks Mandarin prefer
20% domestic travel may be required