• A lot of listening, responding and mediating between our international guests and partners to resolve issues. • Replying to emails and messages from customers all over the world in English and Dutch. • Navigating different online IT tools and browsers to provide accurate information and follow set processes. • Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment. • Regular involvement with company events, team meetings and projects. • Most importantly, always ensuring a high level of customer service.