• Lead engagement strategy and execution across assigned client accounts, acting as the primary point of contact. • Ensure timely delivery of Engagement Performance Goals (EPG), Customer Satisfaction (CSAT), and Net Promoter Score (NPS) assessments. • Oversee the accuracy and completeness of client documentation, including NDAs, SOWs, and MSAs. • Represent the voice of the customer internally, sharing feedback and insights to inform product and service enhancements. • Build and maintain strong client relationships through regular communication and issue resolution. • Develop and implement strategies to improve customer satisfaction and retention, aligned with revenue and growth targets. • Identify upsell and cross-sell opportunities within existing accounts based on evolving client needs. • Conduct governance meetings and performance reviews with clients and internal stakeholders. • Collaborate with delivery and support teams to ensure seamless execution and continuous improvement. • Support conflict resolution and contribute to client success and long-term partnerships. • Participate in onboarding processes and maintain detailed records of client interactions to support engagement continuity.