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Recorded Future

Securing Our World with Intelligence

Senior Systems Analyst – Gainsight

Systems EngineerSystems EngineerFull TimeRemoteTeam 501-1,000Since 2010H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

127 days ago

Salary

$109.5K - $164K / year

Bachelor Degree4 yrs expEnglishSFDC

Job Description

• Design future-state workflows aligned with customer engagement and Gainsight capabilities • Serve as solution architect and implementer: end-to-end Gainsight workflows, dashboards, and reporting • Collaborate with stakeholders through requirements gathering, solution design, beta testing, documentation, and rollout • Integrate Gainsight solutions with Salesforce.com • Connect Gainsight with project management tools (e.g., JIRA) and other systems • Stay current on Gainsight’s latest features and incorporate them into solutions • Embed AI capabilities (ChatGPT, Google Gemini, or similar) into Gainsight workflows • Document technical solutions, configurations, and user requirements clearly and comprehensively

Job Requirements

  • 4+ years in a Customer Success Operations/Gainsight Admin role
  • Level 3 Gainsight certification
  • Proven ability to write high-quality solution design documents
  • Proven ability to manage your work to a project schedule
  • Strong orientation toward solutions, with structured process adherence
  • Extensive Gainsight workflow, dashboard, and reporting experience
  • Familiarity integrating Gainsight with Salesforce.com and project tools like JIRA
  • Experience delivering within a defined release process and managing change control
  • Experience with pooled and/or digital CSM models
  • Excellent communication, collaborative, and stakeholder management skills.

Benefits

  • Medical, dental, and vision insurance
  • Life insurance
  • 401(k)
  • Incentive compensation
  • Equity

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