• Responsible for all post-sale activities as part of the customers’ journey, including initial onboarding, social strategy, and QBRs. • Cultivate strong, long-term relationships with clients to enhance retention and loyalty. • Lead the expansion and renewal processes for a diverse portfolio of customers. • Collaborate with Solutions Managers to address clients' technical requests and ensure they receive maximum value from our platform. • Analyze client needs and identify opportunities for upselling and cross-selling additional features and services. • Develop and maintain accurate forecasting and reporting. • Follow and continually execute the Oktopost process for account managers.