• Proactively engage with existing customers to identify needs and opportunities for additional products. • Build and maintain strong relationships with key decision-makers and influencers within our customer accounts. • Use a consultative approach to present tailored solutions that align with the customer’s goals and objectives. • Partner with internal teams, including Customer Success, Marketing and Product, to deliver seamless customer experiences. • Manage and maintain a robust pipeline of customer sales opportunities, ensuring accurate forecasting and timely follow-ups. • Consistently achieve or exceed sales targets for Account Manager initiatives. • Gather insights from customer interactions to inform product development and marketing strategies. • Create high impact presentations designed to highlight additional value to clients • Formulate and present formal proposals • Forecast and report sales activity and metrics • Track sales activity in Salesforce.com and report information to management • Follow 8am sales methodologies and sales processes and documents in Salesforce • Understand our products and how the use of the technology benefits customers • Effectively build trust and find value in sales conversations, being the trusted advisor • Develop comprehensive understanding of clients’ key business drivers • Apply coaching from management to master the role and continue to improve • Self-motivated to develop product skillset, sales skillset, and industry knowledge, to prepare for future career growth • Operate with a growth mindset - open to change and constant development