• Working with Engineering to design automation of procedures, deployment, controls and Security • Design, implement, and maintain automation frameworks that improve reliability, consistency, and repeatability across SaaS and FedRAMP environments (e.g., build/deploy pipelines, compliance checks, monitoring automation) • Integrate technologies, processes, tools, and methodologies to mature SaaS Operations services (procedures, application management tools, monitoring and more) • Collaborate with Cloud Engineering and Finance to monitor and optimize cloud resource utilization, implement cost-saving measures, and support FinOps practices across environments • Improve and implement proactive monitoring. develop scripts for ad hoc monitoring, create technical reports about monitoring activities and use analytics tools for advanced proactive monitoring capabilities. • Develop, implement, document, and execute standard operation procedures • Create and protect Production Secret keys, restrict access to sensitive customer data • Provide application support for multiple mission-critical applications in SaaS and cloud environments • Troubleshoot and resolve application, instance, and/or system issues and be able to arrive at RCA write-ups • Take part in SaaS Operations technical activities related to supporting, deploying, auditing and adopting new products and services • Provide technical expertise and advocacy around how solutions should be implemented in production from SaaS Operations POV • Demonstrate ability to work on several concurrent projects involving multiple stakeholders executing in a matrix environment • Communicate deployment and production related activities internally and externally when appropriate (especially during disaster recovery times) • Participate in an on-call rotations to provide coverage during off business hours • Coordinate closely on various activities with internal teams and external service providers