• Lead role for client-facing interaction with agency day to day, owner of overall client satisfaction, and proactivity of account to drive marketing goals • Work with clients in the B2B and B2C franchise sector (online retail and lead gen for B2C home services solutions) • Build empathetic personal relationships with clients and understand their business objectives to ensure partnership satisfaction • Become proficient in company designated tools for success in project and account management • Create and proactively manage internal timelines for projects and programs through proactive communication. • Log all resource hours into Amsive designated project management tool (Asana) daily • Schedule, organize and facilitate client campaign initiatives across all agency channels; hold regular internal meetings to effectively guide client conversation to ensure clarity and productivity • Oversee implementation, delivery, and execution of program promise; manage client expectations by providing timing and budget implications of scope change requests • Facilitate and manage the invoicing process • Maintain and/or improve account profitability through effective scope management • Core responsibility to collaborate and oversee agency standards on key marketing service deliverables for mid-large agency accounts in the form of PowerPoints, POV’s and analytics reports from excel to dashboard technologies to optimize and retain business. • Proactively identify new business opportunities with existing clients under management, working with Account Director, CX Lead, and Sales to effectively bring them to closure. • Understand client business needs and objectives; develop cross-channel insights and recommendations to solve larger business problems and improve key performance metrics, develop key insights for quarterly and annual business reviews • Work collaboratively with other team members to develop audience, creative, and channel testing ideas. Be curious, with a thirst for learning more about data centric marketing