• Own and operate the enterprise Change Management process aligned to ITIL best practices. • Chair and coordinate the Change Control Board (CCB), including preparation, agenda management, risk reviews, and decision tracking. • Ensure all changes (standard, normal, emergency) follow defined approval workflows and are appropriately risk-rated. • Enforce change freeze, blackout periods, and major business event protection. • Act as final escalation point for high-risk or cross-platform changes. • Define and maintain the release management framework, including release calendars, bundling strategies, and go-live governance. • Coordinate cross-team releases spanning applications, infrastructure, cloud, security, and data platforms. • Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness). • Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance. • Use Azure DevOps as the authoritative platform for: Change records and approvals, Release tracking and milestones, Risk, impact, and dependency documentation, Evidence for audit and compliance. • Produce executive-level reporting on change volume, risk, success rates, and incidents caused by change. • Act as the primary interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business. • Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users. • Partner with Incident and Problem Management to drive post-implementation reviews (PIRs) and reduce change-related incidents. • Ensure change processes meet regulatory and audit expectations (e.g., SOX ITGCs, DORA, ISO 27001/22301). • Maintain clear audit trails, approvals, and evidence for all material changes. • Analyze trends and metrics to continuously improve change success rates and reduce unplanned outages.