• Providing a strategic technical partnership with Customers • Bridge the gap between business objectives and technical execution • Primary technical leader for scientific end-users • Design, architect, and deliver impactful solutions to pharmaceutical and biotech customers • Understand scientists' and R&D IT analysts' needs • Analyze their data environment • Assist in the design and implementation of solutions • Enable customers to achieve faster ROI, reduced risk, smoother scaling, and accelerated product adoption • Ensure long-term success of projects