• Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning. • Build and maintain strong relationships with key stakeholders. • Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers. • Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations to customers on product capabilities. • Manage dependencies and resources, instigating change orders, and documenting all key decisions and meeting outcomes. • Coordinate the services team members to ensure cohesive project execution. • Identify potential project risks and develop mitigation strategies. • Provide regular project updates to key senior stakeholders within Quiq and the customer. • Track real time project performance and prepare detailed status reports.