• Utilize best practices and tools from across the industry to ensure the highest standards of service are being delivered in all prospect and customer interactions • Monitor interactions across various lines of business to assess quality of engagement and process compliance • Implement mechanisms to track and ensure compliance with quality process requirements, call scoring, and calibration • Drive investigative projects that identify opportunities to improve behaviors, processes, procedures, tools, training, and outcomes • Collaborate across Sales and Sales Operations stakeholders to implement and ensure accountability in quality programs • Leverage Large Language Models (LLMs), Excel, Google Sheets, Tableau, and similar tools to analyze data and derive actionable insights • Deliver data-driven insights on the quality of sales team engagements across all segments, regions, and industries • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices