• Install, configure, and manage Sophos Central, including endpoint protection, server protection, XDR, and device control. • Deploy and administer Sophos Firewall (XG/XGS series) including security policies, NAT rules, SSL/TLS inspection, VPN (IPSec & SSL), and high availability. • Configure and maintain Sophos Email Security, anti-spam, outbound filtering, and email encryption. • Implement and monitor Sophos Intercept X with EDR/XDR for threat detection and response. • Manage Sophos Mobile (MDM) for device enrollment, compliance, and application control. • Perform upgrades, patching, firmware updates, and license renewals across all Sophos products. • Monitor security dashboards and alerts through Sophos Central and respond to incidents. • Investigate malware outbreaks, suspicious activity, or compromised endpoints. • Perform root cause analysis and prepare incident reports. • Create and optimize firewall policies, VLANs, web filtering, IPS, and application control. • Maintain network segmentation and ensure zero-trust access principles. • Implement MFA, secure access, and compliance policies as per organizational standards. • Conduct regular audits of endpoints, servers, and firewall configurations. • Provide L1–L3 support for issues related to Sophos products. • Assist users with endpoint installations, isolation, clean-up, and recovery. • Coordinate with Sophos Support for escalations or advanced troubleshooting. • Prepare technical documentation, security playbooks, and configuration guides. • Conduct end-user and internal team training on security best practices. • Maintain accurate records of configurations, changes, and incident logs.