• Maintain regular communication with mid to large size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner. • Align existing client practices and procedures with validated HCM Cloud methods to solve client needs and challenges. • Troubleshoot issues. • Propose a best practice solution to resolve challenges. • Identify business requirements and map them to the Oracle Cloud functionality. • Identify functionality gaps and develop solutions to them, through process or design. • Configure the Oracle Cloud to meet client requirements and document application set-ups. • Analyze and resolve functionality issues as well as proactively identifying long-term solutions. • Lead and present to clients and internally. • Advise clients on options, risks and any impacts on other processes and/or systems. • Manage scope and client expectations on individual assignments and in day-to-day activities. • Lead and support clients with the execution of test scripts. • Participate in internal forums for training, teamwork, issue resolution and innovative design. • Provide knowledge transfer to clients. • Create specification documents for technical object development. • Be leaders with a vision in the Oracle Cloud space with innovative solutions around the product. • Constant Implementation and testing of advanced enhancements as well as new functionality. • Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services. • Develop account plans to maximize value for both the client and Argano. • Focuses on maintenance, reconfiguration, new functionality or modules. • Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints. • Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company's products or services. • Work closely with internal sales, marketing, Project managers, etc. to align client needs with Argano’s offerings. • Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts.