• Oversee, grow, and continuously expand a portfolio of key strategic diversified accounts, comprising $8-15MM in revenue • Develop and maintain strong client relationships; serve as the key liaison with executive leaders and senior stakeholders • Intimately understand the client’s brand and business; identify long term goals and key objectives • Partner with clients and internal teams to create creative, rich, relevant customer experiences that drive results • Guide cross-functional teams from initiation through to completion • Promote Bounteous’ integrated solutions to clients; consistently demonstrate agency value, proactively communicate additional agency capabilities and offerings to grow the scope of business and establish long-term partnerships • Collaborate with practice and competency leaders to deliver best-in-class solutions • Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise our strategic role with client business leaders • Understand, articulate, and manage the full range of client concerns; consistently score highly on quarterly client satisfaction surveys • Oversee new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development • Understand the scope of programs as defined by the business requirements and budget process • Partner with Program Delivery to ensure work is delivered to clients' satisfaction; confirm revenue forecasts are accurate and maintained within Salesforce • Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement • Travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations