The sales enablement platform that makes every customer conversation count.

Senior Director, Professional Services

DirectorDirectorFull TimeRemoteTeam 501-1,000Since 2012H1B SponsorCompany Site LinkedIn

Location

United States

Posted

116 days ago

Salary

$240.8K - $315.2K / year

Bachelor DegreeEnglish

Job Description

• The Senior Director of Professional Services is responsible for leading Highspot’s global post-sales delivery organization across Engagement Management (EM), Implementation (IM), Advisory Services, and Technical Account Management (TAM). • Own the strategy, execution, and evolution of Professional Services as a scalable, profitable, and customer-impacting business function. • Ensure the organization delivers at the “last mile” with precision and speed. • Champion a culture of operational simplicity, accountability, and readiness. • Lead all service delivery motions, from initial implementation to ongoing advisory and technical enablement.

Job Requirements

Lead, mentor, and grow a diverse, high-performing global team of Engagement Managers, Implementation Consultants, Advisory Leads, and TAMs.
Build leadership bench strength, ensuring clear career paths and succession planning across functions.
Define and execute the global Professional Services strategy aligned to Highspot’s imperatives.
Scale the TAM function to deliver proactive technical guidance, integration success, and early risk detection across the customer lifecycle.
Establish clear success metrics for project quality, time-to-value, and customer satisfaction.
Collaborate closely with CSS, Product, and GTM teams to ensure product readiness, seamless customer handoffs, and feedback loops for continuous improvement.