• Provide outstanding phone, email, and chat-based technical support to our customers in a fast-paced environment (expect up to 7.5 hours of talk/chat time a day) • Provide extraordinary support to our ever-growing merchant base with your unsurpassed customer service and problem solving capabilities • Develop solutions and utilize standard operating procedures for improving customer satisfaction and creating lifelong promoters of our brand • Communicate with the management team and developers to improve product functionality and resolve issues • Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising customers on eCommerce best practices • Assist customers with common billing, invoice, and account issues • Utilize classroom, video, and self-paced training to stay ahead of product advancements and eCommerce best practices; utilize your knowledge to solve problems efficiently • Display high levels of professionalism in recurring interactions with departments inside and outside of the CSS organization