• Provide in-depth technical knowledge and understanding of Oracle technology concepts including software patching, maintenance, upgrading and installation methodologies by the vendor • Understand and work with clients to define production and future environments for key areas such as Database, Developer Tools, Oracle Technology/Middleware • Create and present to the client the archive document, answering archive related questions from the client technical and financial teams. • Work closely with Archive QA team members and Archive Team lead • Track the status of numerous clients in the scoping process and report progress back to the Application Support leadership