1NCE is the only provider of connectivity and software for IoT at a global flat rate.

Service Manager – IoT

ManagerManagerFull TimeRemoteTeam 201-500Since 2017H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

115 days ago

Salary

Not specified

Bachelor DegreeEnglishAWSCloud

Job Description

• You manage Service Delivery performance on a tactical level according to defined SLAs • You ensure high-quality service by managing 1NCE service providers in line with SLAs • You define and continuously optimize service processes based on ITIL and the AWS Cloud Adoption Framework (AWS CAF) • You contribute to the development and refinement of Key Performance Indicators (KPIs) to drive service excellence • You are responsible for steering the further development of all 1NCE support tools relevant to service processes • You monitor service delivery, track compliance with agreed service levels, and prepare comprehensive service level reports • You conduct regular review meetings with partners, key accounts, and service providers • You support internal 1NCE teams in designing contractual and financial elements

Job Requirements

You have completed a degree in Informatics, Computer Science, or a closely related field
You are familiar with ITIL and/or the AWS Cloud Adoption Framework (AWS CAF)
You bring experience as a Service Manager
A strong background in telecommunications is highly beneficial, though experience from an IT-focused environment is equally valuable
You enjoy conceptual work and are eager to deepen your passion for digital innovations, modern cloud service architectures, and agile methodologies
You are capable of making accurate effort and requirement estimations
You can present complex technical solutions in a simple and understandable way
You work effectively as part of a team and maintain a strong customer focus
You communicate clearly, demonstrate strong self-assertion when needed, and maintain a professional presence across different stakeholders
You have strong English language skills, with fluency at a C1 level in both speaking and writing

Benefits

Short decision-making paths and a lot of creative freedom - with us you can really get involved and help shape the future
A work environment defined by respect, close and informal communications among teams, departments, and management
Plenty of space for new ideas and strategies where self-started individuals are highly valued and work effort is not measured in time but in results
Working on cutting-edge technologies
Flexible working models to accommodate work-life balance
Work around the globe program
Nilo.Health platform for your well-being
26 days of paid annual leave
Global and local events to strengthen our team spirit and have fun together
And many more depending on your location (e.g. gym membership, transportation allowance, language courses, pension scheme, etc.)