• **Solution Design:** Collaborate with Eve’s Sales and Success teams to understand customer needs and design tailored solutions that help them drive towards their desired outcomes. • **Pilot Strategy & Execution:** Co-own both product and technical evaluations with sales, define scope, environments, dependencies, success criteria, and execution plans that drive conversion from pilot to production. • **Technical Liaison:** Translate customer workflows into scalable integration designs, define data mappings and API strategies with IT and engineering, and validate technical readiness through structured discovery before delivery. • **Product & Market Feedback Loop:** Serve as the connective tissue between customers and product. Capture technical requirements, uncover edge cases, shape roadmap priorities, and influence evolution of Eve’s architecture. • **Security & Enterprise Readiness:** Guide customers through enterprise-grade reviews, security questionnaires, data governance evaluations, and compliance alignment, with clarity and confidence. • **Trusted Advisor to Law Firms:** Consult with legal operations, IT admins, and firm executives to drive adoption strategy, AI safety best practices, governance, and long-term expansion.