• Serves as the primary point of contact for assigned national accounts • Meets assigned targets set forth in the Master Service Agreement of each national account • Proactively manages client satisfaction objectives, financial targets, and contractor pay rates. • Proactively assesses, clarifies, and validates customer needs on an ongoing basis • Manages client complaints to ensure Client Complaint Policy is fully utilized • Responsible for identifying, selecting, and working with Independent Contractors to ensure client needs are met and the full scope of work is completed • Achieves metrics set forth and agreed upon by Director, Arete Facilities Management. • Metrics can include but not limited to client satisfaction, ancillary revenue, territory margin and client retention. • Schedules, coordinates, and leads regular business meetings with assigned independent contractor. • Maintains professional communication with clients, Franchisees, and Home Office employees. • Provides any necessary supervision and/or training to newly hired Client Service Coordinators and provides support to direct report as needed. • Proactively communicates and works with other departments outside of Arete operations to ensure month end client billing and payables are properly and timely reconciled for client accounts and vendors.