Engagement Manager
Location
United States
Posted
113 days ago
Salary
Not specified
4 yrs expEnglishCloud
Job Description
• As an Engagement Manager, you will partner closely with senior marketing and creative leaders to design and execute AI-driven content strategies that accelerate production, strengthen brand governance, and elevate campaign performance.
• Guide clients through discovery workshops, define high-impact use cases, and oversee end-to-end solution deployment—from requirements gathering to platform configuration and integration.
• Lead enterprise-scale marketing and creative operations transformations by leveraging Typeface's generative AI solutions to drive organizational evolution.
• Develop deep partnerships with key stakeholders (CMOs, VPs of Marketing, Creative Directors, Brand Managers) by demonstrating profound knowledge of AI-powered content solutions tailored to their business goals.
• Build trust, confidence, and advocacy through executive communication cadences and proactive project/issue management.
• Formulate comprehensive GenAI and digital content transformation strategies aligned with customer objectives.
• Lead discovery workshops to identify high-impact opportunities for AI-driven content creation and brand governance.
• Define and prioritize use cases across email marketing, ad campaigns, social media, SEO content, and video creation.
• Collaborate with Typeface engineers and architects to build detailed requirements for customer-specific implementations.
• Guide solution configuration and deployment, including Brand Hub setup, agent customization, and platform integrations (Google Workspace, Salesforce, Adobe Experience Cloud, Campaign Manager 360).
• Drive product adoption across marketing, creative, and content teams through hands-on enablement and best practice sharing.
• Establish success metrics and business value frameworks tied to content velocity, brand consistency, cost savings, and campaign performance.
• Act as the voice of the customer, translating field insights into product requirements and roadmap priorities.
• Develop and share scalable implementation patterns, templates, and best practices across the customer base.
Job Requirements
- 4-10+ years in business consulting, digital strategy, enterprise software, AI/ML implementations, or marketing technology
- Proven track record leading successful digital transformation initiatives for enterprise clients across multiple industries
- Deep understanding of marketing operations, creative workflows, and content supply chain challenges
- Exceptional at crafting a culture of customer-centricity with ability to build C-level relationships and navigate complex organizational structures
- Passion for AI and practical understanding of generative AI capabilities, limitations, and enterprise requirements
- Working knowledge of SaaS architectures, APIs, and modern software delivery models
- Familiarity with marketing technology stacks, including CMS platforms, DAM systems, marketing automation, and analytics tools
- Strong grasp of generative AI for text, image, and video creation, with understanding of brand governance and content safety
- Product and human-centric approach—comfortable at the intersection of business, strategy, creativity, and technology
- Ability to balance strategic thinking with hands-on execution while managing ambiguity in fast-moving AI landscape
- Skilled at simplifying complex technical concepts for diverse audiences with strong risk management capabilities
- Excellent written and verbal communication skills for executive presentations, workshops, and documentation with ability to facilitate cross-functional alignment
Benefits
- Competitive compensation — including salary, equity, and 401(k)
- Full medical, dental, and vision insurance for you and your family
- HSA and FSA options to support your financial wellness
- Flexible time off — including parental leave
- Well-being programs — resources to support your mental and physical health
- Daily lunch & snacks
- Mentorship & impact — work closely with top AI leaders on products that ship
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