• Serve as a technical advisor, partnering with leadership stakeholders, on end-to-end revenue cycle management, including but not limited to registration, charge capture, coding, claims submission, denials management, and collections • Provide guidance on Epic revenue cycle functionality, workflows, and configuration best practices • Interpret payer rules, regulatory updates, and reimbursement trends, communicating relevant guidance to stakeholders • Develop and disseminate technical assistance resources, including toolkits, SOPs, and job aids tailored to stakeholder’s needs • Participate in member affiliate Customer Success meetings to offer guidance and subject matter expertise • Maintain dashboards for affiliate members to support shared accountability for front-end accuracy • Monitor and analyze revenue cycle key performance indicators (KPIs) such as days in A/R, denial rates, and collection efficiency • Offer comprehensive denials management guidance and education to leadership stakeholders aimed at minimizing the occurrence of denials. • Identify trends and performance gaps and work collaboratively with leadership stakeholders (internally and externally) to develop corrective action plans • Work with the Access Quality Manager to set revenue cycle management (RCM) priorities for Quality Analysts • Support data-driven decision-making through customized reports, dashboards, and performance plans • Facilitate peer learning and best practice sharing across CHN and the member affiliates • Conduct targeted coaching sessions and feedback loops with stakeholder leadership when new denial trends emerge • Report in a dotted line to the Senior Manager of Learning & Organizational Development to design and lead RCM training sessions and workshops including but not limited to; Epic workflows and payer compliance • Facilitate the onboarding of CHN staff engaged in all aspects of the full revenue cycle (front, mid, and back) into integrated systems and standardized processes • Educate leadership stakeholders on pulling RCM reports from Epic • Collaborate closely with internal CHN teams (Finance, Compliance, Quality, Access Operations, IT, and PCE) • Partner with Epic analysts and Better Health teams to recommend EMR enhancements that improve insurance capture accuracy and referral/authorization documentation upstream • Contribute to cross-functional initiatives to improve the overall operational effectiveness • Upholds organizational values and standards, while proactively seeking ways to improve efficiency, equity, and service excellence • Ensure compliance with all CHN and affiliate policies, as well as all state and federal regulations • Provides positive and development feedback and accountability related to all practices • Demonstrates commitment to CHN and Planned Parenthood’s health equity mission, with emphasis on racial equity and community accountability. Demonstrates dedication to learning about racial equity and addressing structural racism in healthcare • Consistently delivers high-quality results using sound judgment and data-driven decisions. Prioritizes customer needs by providing prompt, accurate service to all stakeholders ** ***The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at any time. **