CBTS delivers Application Modernization, Managed Cloud, Security, Communications, and Infrastructure solutions.

Senior Manager – Technical Operations

OperationsOperationsFull TimeRemoteTeam 1,001-5,000Since 1994H1B SponsorCompany Site LinkedIn

Location

Ohio

Posted

114 days ago

Salary

$110K - $130K / year

Bachelor Degree8 yrs expEnglish

Job Description

• Lead and mentor a team of network engineers, fostering a culture of accountability, collaboration, and continuous improvement. • Oversee end-to-end delivery of network projects and services, ensuring they meet high quality standards and client requirements. • Champion a consultative approach in all client interactions – guide the team to act as trusted advisors. • Work closely with sales to grow the business, assist in scoping engagements, and craft Statements of Work (SOWs). • Stay abreast of emerging network technologies and drive innovation in service offerings. • Oversee resource allocation and team capacity planning.

Job Requirements

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
8+ years of experience in networking/infrastructure roles, including at least 3–5 years in a leadership or management position.
Deep knowledge of enterprise network infrastructure and security.
Familiarity with network design, troubleshooting, and multi-vendor environments is essential.
Demonstrated ability to lead and develop high-performing teams.
Excellent communication and interpersonal skills for cross-functional coordination and client interactions.
Strong project management skills to prioritize tasks, manage budgets, and meet deadlines.
Experience in process optimization and establishing best practices for service delivery.
Customer-oriented attitude with experience in client-facing roles.
Understanding of professional services business metrics and operations.