• Engage with your customers through regular calls, business reviews and daily needs • Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform • Create success plans for your customers and document customer progress toward established goals and results • Manage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned • Communicating major milestones and updates to Sr. Leadership on a regular basis • Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls • Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment • Learn and share industry best practices in order to solve customer needs