• Works with the Director of Operations and other stakeholders to maintain and support new and existing projects and launches • Assess the needs of the team with a focus on production capacity, customer support, coordination of logistics, and problem solving. • Serves as manager for laboratory professional staff (ASCP Certified PAs, CTs, HTs). • Provide cross-functional program leadership to analyze, launch, and develop continuous improvement project to meet departmental goals by driving high level collaboration and coordination with various business functions. • Apply advanced Lean principles (Value Stream Mapping, 5S, Standard Work Cellular Flow, Mistake Proofing, Total Productive Maintenance) to process improvements. • Develop a detailed system to monitor and track progress of all projects to ensure all deliverables are met and on-time • Establish and manages escalation pathways for delayed or problematic programs in concert with Operations Managers, Directors, and internal stakeholders. • Confers with management to resolve problems, roadblocks, and barriers to progress. • Gathers and analyzes product and service-based performance metrics. • Collects information from cross functional areas to provide regular project status updates to key stakeholders. • Monitors project status, reports any problems, produce project status documents, and escalates when necessary. • Assists Operations leadership in completing side projects assigned by the manager • Effectively communicates project expectations to team members and stakeholders in a timely and clear fashion. • Adheres to departmental Expectations • Performs other duties as assigned