• Oversee the review and release of Sales Orders to 3PL partners, ensuring accuracy and prioritization based on business needs • Ensure daily transaction compliance for all shipped orders and monitor 3PL execution to guarantee timely routing and pickup of open Sales Orders • Own and maintain the Fulfillment Dashboard, delivering daily Sell-In reporting and performance visibility to key stakeholders • Proactively manage Sales Order adjustments, including communicating cuts and securing extensions when required to protect service levels • Identify at-risk orders based on timing or capacity constraints and escalate internally with mitigation recommendations • Enforce adherence to customer-specific shelf-life requirements and ensure timely communication of SKU shelf-life changes to 3PL partners • Collaborate cross-functionally with Inventory and Digital teams to review upcoming promotions and provide accurate monthly volume forecasts to 3PLs • Cultivate strong, transparent relationships with 3PL partners to drive accountability, alignment, and continuous improvement • Lead weekly operational meetings with 3PL partners, including setting agendas, facilitating discussions, and distributing action recaps • Own and facilitate Quarterly Business Reviews (QBRs) with 3PL partners, presenting performance analysis and strategic initiatives • Lead strategic project reviews with 3PL partners to drive capacity, efficiency, and cost optimization • Monitor key fulfillment KPIs, identify performance gaps, and develop improvement plans to meet or exceed targets • Oversee compliance chargeback tracking and lead dispute resolution efforts to recover costs and prevent recurrence • Partner with Finance and Sales leadership to investigate and resolve retailer short-shipment claims, ensuring timely reconciliation and root-cause prevention • Oversee the planning and execution of kitting initiatives, coordinating timelines, materials, and 3PL or vendor resources to ensure on-time delivery • Manage the setup and onboarding of new SKUs across fulfillment systems and 3PL platforms, ensuring accuracy and readiness prior to launch • Enforce adherence to OUAI SOPs and lead the development of new controlled documentation to support process standardization and operational scalability