• Act as the primary client point of contact, translating goals into technical plans and guiding stakeholders through every phase. • Lead technical strategy for enterprise-level event programs, integrating AI-driven solutions and advanced event technology platforms. • Define technical requirements by capturing system needs, documenting integrations (e.g., Salesforce, Workday), and addressing infrastructure gaps. • Own end-to-end planning and execution for 6–24 month client engagements. • Develop detailed project timelines, track milestones, and manage budgets to deliver on time and within scope. • Direct and coordinate cross-functional teams of technology managers, builders, and developers. • Facilitate collaboration between engineering, data, and client teams for cohesive delivery. • Identify opportunities to enhance event platforms with emerging AI technologies. • Lead internal service development projects, applying the same rigor and methodology to build scalable solutions for our division’s offerings. • Maintain organized project data, track action items, and mitigate risks using SCRUM/agile methodologies. • Troubleshoot technical issues, resolve roadblocks, and ensure high-quality deliverables. • Provide ongoing technical consultation and recommendations throughout the project lifecycle. • Establish best practices and frameworks for internal service delivery, ensuring operational excellence across both client and internal initiatives.