• Technical Support is responsible for providing technical expertise for the NCS organization. • Responsibilities include the development of regional technical support roles, escalation support for the regional teams. • They will also assist with the development of tools, presentations, communication documents, and work instructions related to the products supported by the Nikkiso service group. • Technical Support will also be accountable for all technical service bulletins and providing feedback to product companies to improve product quality. • Provide high level support for the regions on more complex troubleshooting opportunities. • Lead root cause analysis investigations and implement corrective and preventive actions to address any product quality failures.