• Support pre-sales and sales cycles by providing scalability strategy insights and best practices. • Coordinate all Teams during sales cycle to ensure alignment between CS, Support, Services, and Sales. • Produce program plan highlighting global onboarding strategy including all workstreams. • Support Global Enterprise Architecture expansion workshops. Focus on best practice: Global data aggregation strategy, Salsify Instance model definition, User management strategy, Organization change management guidance and tracking. • Support onboarding of local/brand specific CSM on the global account; Share account adoption & growth strategy; help define/review local and brand level strategy. • Recommends and executes joint success plans with portfolio of customers at the Executive Sponsor level and manage relationships/politics and conflicts. • Executes strategic business reviews up through senior leadership to share progress, metrics, wins and recommendations for the future (products and services). • Collects metrics to develop business value assessments of customers' Salsify investment. • Helps customers plan and execute a digital shelf program - this often requires change management guidance and is a key piece of the role! • Creates playbooks and informs processes for how we can scale our approach towards supporting our largest and most complex customers.