• Oversee the human resources function for a designated area(s) of the company’s field operations • Responsibilities include training, management coaching/development, employee relations, staffing and HR compliance • Partner with HR and Regional Operations leadership teams bringing insight, an objective perspective and expertise to talent issues affecting the business • Play an integral role in enabling a positive associate experience by owning and continuously improving both the operational and strategic people practices • Support the business and leadership team with organizational policies, employee-relations issues, and compliance with federal, state, and local laws • Establish a positive labor/employee relations environment by advising managers and associates on human resources policies and procedures, identifying and resolving problems, or recommending solutions • Manage escalations for progressive discipline and ensures managers are properly trained on progressive discipline • Manage compliance with HR policies, Standard Operating Procedures, escalations and approvals • Complete all required and necessary documents and reports accurately and timely • Collaborate and network with colleagues to identify and capitalize on best practices in designated markets • Develop relationships with clients and their Human Resources departments • Establish market presence to build relationships with the District Managers and Account Managers • Create and share talent best practices with leaders across the organization, to ensure proactive development and retention of top performers • Ensure follow through on all associate concerns/complaints/grievances • Work closely with the HR Sr Director, Legal, Compliance leader and others to conduct timely and compliant internal investigations in response to associate complaints • Ensure that all associate issues are handled in a manner that’s consistent with our culture and employment brand • Establish appropriate rhythms with each Account Manager and Associate Account Manager to work on their development including those who need a greater degree of individual assistance and coaching • Contribute to the preparation of development indicators and participates in delivery of feedback when necessary