• Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments. • Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions. • Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams. • Provide expert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows. • Deliver technical workshops, product training, and knowledge transfer sessions. • Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services. • Run 24x7/8x5 SOC operations depending on service scope. • Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS). • Lead threat investigations, incident triage, and escalation to customer teams. • Build and implement detection rules, playbooks, and incident workflows. • Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement. • Ensure SLA adherence and high-quality service delivery. • Own project planning, execution, and delivery for Professional Services engagements. • Create and manage project plans, timelines, risks, documentation, and stakeholder communication. • Coordinate across internal teams including Product, Engineering, Support, and CS. • Manage multiple customer projects simultaneously while meeting delivery deadlines. • Serve as a primary technical point of contact for assigned customers. • Communicate complex technical concepts clearly and confidently to both technical and executive audiences. • Build strong customer relationships that drive trust, adoption, and long-term value. • Participate in quarterly business reviews (QBRs) and service improvement discussions.