Technical Account Manager – Partner Integrations, BI, MySQL, Tableau/Looker

Technical Account ManagerSalesFull TimeRemoteTeam 11-50Since 2015Company SiteLinkedIn

Location

United States

Posted

100 days ago

Salary

$70K - $80K / year

Bachelor Degree5 yrs expEnglishMy SQLTableau

Job Description

• Your primary responsibility will be providing technical expertise and support for our wholesale distribution partners. Secondary responsibilities will include: supporting our Agency Sales Team with onboarding new clients and API integrations, and supporting our Supply Team with technical expertise for supplier API connections. • Lead end-to-end onboarding: discovery, solution design, mapping, UAT, go-live, hypercare. • Act as Project Expedition’s API subject matter expert (REST/JSON, auth, pagination, rate limits, idempotency, webhooks, versioning). • Support and debug integrations: trace booking/availability issues, reconcile data, and produce partner-ready findings. • Drive adoption & growth and contribute to joint roadmaps. Support Sales with developing unique technical solutions when API integrations are not possible. • Understand our supply-side APIs that connect us with tour operators so you can support internal teams and help debug issues that impact our enterprise partners. • Provide data analytics and business intelligence support to other departments. This includes building reports, dashboards, and helping to leverage data to drive important decisions. • Efficiently build Tableau dashboards and develop data sources. • Write efficient MySQL queries to power analyses and Tableau extracts, and support adjacent teams with data needs. • Light warehouse work as needed (reading from Snowflake/other sources), plus basic governance (permissions, RLS coordination, documentation)

Job Requirements

  • 5+ years in a TAM/Partner Engineer/Solutions Engineer role for an API-driven product (travel/marketplace/SaaS ideal)
  • Proficiency in account management, and client facing communication
  • Strong MySQL proficiency: complex joins, aggregations, query tuning/EXPLAIN, data validation/reconciliation, and building query-backed Tableau extracts
  • Hands-on with REST/JSON, API auth (keys/OAuth/HMAC), webhooks, retries, idempotency, versioning, and pagination
  • Pro at debugging with Postman/cURL and reading logs; clear written/verbal communication and partner-facing documentation
  • Tableau experience (calcs, parameters, LODs, actions, extract vs live, publishing/permissions)
  • An ability to work effectively across departments (Sales, Account Management, Support and Operations)
  • Strong attention to detail, and an ability to work well independently
  • Fluency in spoken and written English
  • A professional and appropriate appearance for business engagements, including any in-person or virtual client meetings, calls, or events
  • Exceptional problem solving skills and the ability to manage projects effectively

Benefits

  • Biannual company bonus (up to a total of $3,000, based on company targets - deferred eligibility)
  • 15 days of leave (increases to 20 days at 2 years tenure)
  • Company Healthcare Plan (Company contribution $9K)
  • 401K company plan
  • Annual work from home budget $500
  • Annual training budget of $250
  • TSA Precheck (worth $80)
  • Annual Project Expedition tour credits of $750
  • Employee discounts on thousands of tours and activities

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