Upshop
AI-Powered Total Store Operations Platform
Senior Manager, New Customer Acquisition, Sales Team
Location
United States
Posted
103 days ago
Salary
Not specified
Bachelor Degree10 yrs expEnglish
Job Description
• Lead Upshop’s team of Account Executives responsible for acquiring new customers across grocery, non-grocery retail, and convenience retail.
• Drive new logo growth by developing sales talent, enabling consistent execution, and accelerating Upshop’s penetration into adjacent market segments.
• Serve as a hands-on coach focused on skill development, deal strategy, territory planning, and continuous performance improvement.
• Develop a diverse team of Account Executives by recognizing individual strengths and selling styles while reinforcing consistent, structured sales practices.
• Build a culture of accountability, learning, inclusion, and high achievement through structured operating rhythms, feedback, and individualized development plans.
• Use AI-driven tools and insights to support coaching conversations, improve activity quality, and drive efficiency across the team.
• Build a sustainable and predictable pipeline engine for new customer acquisition.
• Partner with marketing to align demand generation, campaigns, and messaging to segment needs and market opportunities.
Job Requirements
- 7–10+ years of B2B SaaS sales experience, including 3+ years managing sales teams.
- Demonstrated success building sustainable, predictable pipelines in new or emerging markets.
- Experience using AI or analytics tools to evaluate activity patterns, improve focus, and enhance coaching effectiveness.
- Proven ability to lead diverse sales teams, leveraging individual strengths while maintaining alignment to a unified methodology.
- Strong experience selling into multi-unit retail organizations—grocery or convenience strongly preferred.
- Ability to coach and support Account Executives through complex, multi-stakeholder enterprise sales cycles.
- Strong analytical capabilities with proficiency in forecasting, pipeline management, and data-driven decision-making.
- Excellent communication, executive presence, and cross-functional collaboration skills.
- Ability to thrive in a fast-paced, high-growth environment.
Benefits
- Competitive compensation with performance-based incentives
- Comprehensive benefits package
- A collaborative, mission-driven culture
- The opportunity to shape the next phase of growth for a category-leading retail SaaS platform
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