• Lead end-to-end presales efforts, including discovery, solution framing, and executive-ready presentations. • Drive commercial outcomes tied to: Prospect-to-client conversion, Account profitability and margin performance, Add-on revenue and account expansion. • Develop and refine SOWs that balance client needs with delivery feasibility and financial targets. • Represent SkillNet’s value proposition with clarity, confidence, and consultative insight. • Serve as the executive sponsor for major engagements, cultivating deep, trust-based relationships with C-suite leaders. • Deliver strategic recommendations using structured thinking, creativity, and domain expertise. • Lead high-impact workshops spanning CX strategy, customer journey mapping, technical requirements, and digital growth roadmaps. • Maintain strong client satisfaction and long-term account health (CSAT/NPS). • Oversee multi-phase, multi-workstream digital transformation programs (eCommerce, PIM, OMS, CX, etc.). • Ensure on-time, on-budget, and on-scope delivery while guiding cross-functional delivery teams. • Act as the bridge between business stakeholders and technical teams, translating complex concepts into actionable guidance. • Partner with Solution Architects to identify risks early, resolve blockers, and maintain program momentum. • Lead matrixed teams of architects, engineers, and analysts with a focus on accountability and excellence. • Tailor Agile/Scrum/Kanban or hybrid delivery models to fit client maturity and operating environments. • Continuously optimize delivery processes to enhance efficiency, predictability, and client value.