Scanner Program Trainer, Administrator

AdministrationAdministrationFull TimeRemoteTeam 201-500H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

102 days ago

Salary

$75K / year

2 yrs expEnglish

Job Description

• Own the execution, training, and administration of the Catalis multi-brand scanner program • Travel to dental offices for onsite scanner installations and staff training • Deliver virtual follow-up training sessions to reinforce usage and digital adoption • Evaluate office readiness and identify workflow/process gaps • Maintain scanner placement trackers, deployment logs, and usage dashboards • Manage scanner inventory, device shipments, and assignment across brands • Prepare billing workflows, credits, and chargebacks in coordination with Sales Ops and Accounting • Coordinate deployment schedules, office communication, and training completion • Work with brand GMs and corporate accounts on deployment priorities and escalations • Serve as liaison with scanner vendors for troubleshooting, replacements, and software updates • Develop and maintain SOPs, training guides, onboarding documents, and readiness checklists • Provide reporting on adoption trends, usage metrics, training completion, and escalations • Identify opportunities to streamline workflows and expand scanner utilization

Job Requirements

  • 2+ years of experience in dental, orthodontic, medical device, or healthcare environments
  • Experience training dental teams or working chairside in a clinical setting
  • Ability to travel heavily (up to 70%)
  • Strong verbal and written communication skills
  • Comfort with technology, imaging software, and Microsoft Excel
  • Strong organizational skills with attention to detail and follow-through
  • Ability to troubleshoot hardware/software issues and coach offices through solutions
  • Hands-on experience with intraoral scanners such as Medit, iTero, Carestream, or 3Shape (preferred)
  • Experience with digital dentistry workflows or product training (preferred)
  • Program administration or deployment coordination experience (preferred)
  • Experience with CRM platforms (HubSpot preferred) and BI/reporting tools (Power BI, iCortica) (preferred)
  • Experience supporting DSOs or multi-location practices (preferred)
  • Ability to create SOPs, training guides, and educational content (preferred)
  • Knowledge of Magic Touch or similar lab management systems (preferred)

Benefits

  • Full Benefits: Medical, dental, vision, life, PTO, and 401(k) match

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