• Responsible for the timely and accurate processing of warranty claims • Accountable for assigned dealers and work involved with assigned claim completion • Maintain positive communications and interactions with staff at dealerships, manufacturers, and WPI • Maintain and update account specifics and handling requirements • Maintain accurate records of claims throughout all steps of the process • Respond to communications timely within WPI expectations • Punctual dependability, you’re considered the first contact for your accounts • Use internal reporting to reconcile work weekly and monthly • Analyze problems, identify trends, and report issues affecting claim processing for each assigned account • Assist in providing input towards creating and implementing any Action Plan or strategy to improve warranty processes for customers • Communicate training or resources needed to execute responsibilities efficiently • Self-Report all issues identified • Review all warranty repair orders for accuracy and compliance • Communicate with dealers as needed, including helping them with questions or issues • Follow WPI Policy and Procedures for all claim handling • Other duties as assigned