Billtrust
Billtrust is the leading innovator in AR automation and B2B payments.
Employee Experience Specialist
Human ResourcesHuman ResourcesFull TimeRemoteTeam 501-1,000Since 2001H1B SponsorCompany SiteLinkedIn
Location
United States
Posted
98 days ago
Salary
$68K - $77K / year
Bachelor Degree3 yrs expEnglish
Job Description
• Drive Employee Engagement: Coordinate surveys (e.g., engagement, pulse) and partner with HRBP’s to develop and support action plans based on insights.
• Curate Onboarding & Offboarding Journeys: Deliver consistent and welcoming onboarding experiences. Support offboarding processes and gather feedback to identify opportunities for improvement.
• Provide Support to ERGs (Employee Resource Groups): Serve as the main administrative contact for ERG chairs and co-chairs. Assist with scheduling meetings, coordinating logistics for ERG programming, maintaining participation records, managing ERG budgets and expenses, and supporting internal communications to promote ERG initiatives across the organization.
• Promote Culture & Belonging: Bring our culture to life through internal campaigns, events, and recognition programs that highlight our values and celebrate our people.
• Manage Employee Recognition Program: Oversee recognition programs such as CEO Excellence Award, B EP1C Champion and administer our R&R tool, Awardco.
• Enhance the Employee Lifecycle: Identify and improve key moments that matter (e.g., promotions, parental leave, career transitions), ensuring experiences are consistent and inclusive.
• Employer Branding: Partner with the marketing team on employer branding initiatives, including managing the social calendar and coordinating Glassdoor reviews, etc..
• Community Involvement & Corporate Giving: Design and drive charitable giving program – track budgets, oversee donations, manage giving platform, and engage leaders and employees in volunteerism and community impact.
• Learning Management System: Manage LMS for new hire onboarding and act as the backup administrator for the Learning Management System (LMS), providing support as needed.
Job Requirements
- Bachelor’s degree in Human Resources, Organizational Development, Communications, or a related field (or equivalent work experience)
- 3–5 years of experience in HR, employee engagement, internal communications, or program coordination roles
- Prior experience supporting onboarding, employee engagement, or DEI initiatives is a plus
- Strong project coordination and organizational skills; able to manage multiple priorities and meet deadlines
- Excellent verbal and written communication skills with the ability to craft employee-facing content
- Experience working with engagement tools, recognition platforms and learning management systems (LMS)
- Proficiency with Microsoft Office and collaboration tools (e.g., Teams)
- Demonstrated ability to work cross-functionally and build relationships across levels and departments
- Creative thinker with a passion for culture, belonging, and the employee experience
- High level of attention to detail and a service-oriented mindset.
Benefits
- Work from Anywhere: Your home, a coffee shop, a company paid WeWork
- 'this you decide!
- A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
- Flexible Working Hours: We support your lifestyle- the results are what count.
- Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
- Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
- Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
- Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
- Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
- Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
- Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
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