Billtrust

Billtrust is the leading innovator in AR automation and B2B payments.

Employee Experience Specialist

Human ResourcesHuman ResourcesFull TimeRemoteTeam 501-1,000Since 2001H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

98 days ago

Salary

$68K - $77K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Drive Employee Engagement: Coordinate surveys (e.g., engagement, pulse) and partner with HRBP’s to develop and support action plans based on insights. • Curate Onboarding & Offboarding Journeys: Deliver consistent and welcoming onboarding experiences. Support offboarding processes and gather feedback to identify opportunities for improvement. • Provide Support to ERGs (Employee Resource Groups): Serve as the main administrative contact for ERG chairs and co-chairs. Assist with scheduling meetings, coordinating logistics for ERG programming, maintaining participation records, managing ERG budgets and expenses, and supporting internal communications to promote ERG initiatives across the organization. • Promote Culture & Belonging: Bring our culture to life through internal campaigns, events, and recognition programs that highlight our values and celebrate our people. • Manage Employee Recognition Program: Oversee recognition programs such as CEO Excellence Award, B EP1C Champion and administer our R&R tool, Awardco. • Enhance the Employee Lifecycle: Identify and improve key moments that matter (e.g., promotions, parental leave, career transitions), ensuring experiences are consistent and inclusive. • Employer Branding: Partner with the marketing team on employer branding initiatives, including managing the social calendar and coordinating Glassdoor reviews, etc.. • Community Involvement & Corporate Giving: Design and drive charitable giving program – track budgets, oversee donations, manage giving platform, and engage leaders and employees in volunteerism and community impact. • Learning Management System: Manage LMS for new hire onboarding and act as the backup administrator for the Learning Management System (LMS), providing support as needed.

Job Requirements

  • Bachelor’s degree in Human Resources, Organizational Development, Communications, or a related field (or equivalent work experience)
  • 3–5 years of experience in HR, employee engagement, internal communications, or program coordination roles
  • Prior experience supporting onboarding, employee engagement, or DEI initiatives is a plus
  • Strong project coordination and organizational skills; able to manage multiple priorities and meet deadlines
  • Excellent verbal and written communication skills with the ability to craft employee-facing content
  • Experience working with engagement tools, recognition platforms and learning management systems (LMS)
  • Proficiency with Microsoft Office and collaboration tools (e.g., Teams)
  • Demonstrated ability to work cross-functionally and build relationships across levels and departments
  • Creative thinker with a passion for culture, belonging, and the employee experience
  • High level of attention to detail and a service-oriented mindset.

Benefits

  • Work from Anywhere: Your home, a coffee shop, a company paid WeWork
  • 'this you decide!
  • A Culture that Lives its Values: Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
  • Flexible Working Hours: We support your lifestyle- the results are what count.
  • Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
  • Sabbatical: A paid leave to reward longevity and commitment to Billtrust.
  • Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.
  • Opportunities for Growth: Professional development can take many shapes. Join one of our seven ERGs or participate in our Mentor-Mentee, and Leadership development programs- we foster an environment where all employees can grow.
  • Recognition: From Billtrust Bucks and CEO Shoutouts to Culture Champion and CEO Excellence Awards, our employees are recognized for hard work and outcomes achieved.
  • Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance.
  • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

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