• Administer and support Salesforce including user setups, profile and role management, custom fields, validation rules, page layouts, advanced workflow/process builders, and custom objects. • Document and develop project plans, requirements, and any other required technical documentation for projects and initiatives of various sizes that involve Salesforce. • Work cross-functionally with various business teams and other stakeholders. • Track and appropriately communicate expectations internally. • Support and manage existing integrations, as well as support new line of business integrations, including third party systems including company ERP, CTI connectors, connected applications, etc. • Define, model, build, and test new, modified, and custom-built functionality, workflows, etc. • Knowledge of Marketing Cloud Connect and Data Cloud integrations. • Strong Analytical Capabilities – Data Driven decision making with strong results orientation. • Other duties as assigned.