• Ensure every Saltbox location operates with discipline, consistency, financial strength, and a reliable member experience. • Directly lead Market Leaders responsible for operational and financial performance. • Own the executional engine that powers the Workspace product. • Enforce operational standards and drive P&L performance. • Partner closely with various departments to ensure seamless operations. • Lead escalations that require senior operational judgment and coach MLs to prevent recurrence. • Ensure training and systems created are implemented, reinforced, and adopted.