• Incumbent will identify opportunities to leverage technologies in areas that improve and enhance business practices by designing and implementing application/product enhancements. • Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technological functionality to operational processes. • Assess, research, analyze, and document stakeholder needs, selecting the appropriate information gathering and/or modeling technique to elicit requirements. • Develop detailed test cases, execute them, and share results with business and tech managers for approval. • Work jointly with developers to solution and provide cost and time estimates on fixes and enhancements. • Performs longer term analysis and design of systems and hardware to maintain the production environments. • Synthesize requirements and develop recommendations that best meet the objectives of the business. • Works on project teams that are developing or modifying very complex information systems.