Senior Consultant
Location
Arizona + 18 moreAll locations: Arizona, Colorado, District of Columbia, Florida, Illinois, New Jersey, New York, North Carolina, Oklahoma, Massachusetts, Michigan, Minnesota, Missouri, Pennsylvania, Tennessee, Texas, Virginia, Wisconsin, Wyoming
Posted
98 days ago
Salary
$135K - $165K / year
Bachelor Degree3 yrs expEnglishAsp.netCloudJavaJava ScriptPythonService Now.net
Job Description
• Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
• Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer environments
• Implement high-complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation
• Ability to mentor Software Engineers
• Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: Java, C#, ASP.NET
• Code and test projects.
• Deliver high-quality software on time.
• Attend meetings and training as required.
• Work with system analysis and project management for the successful completion of a project.
Job Requirements
- Bachelor’s degree in computer science, IT, or engineering preferred.
- 3 or more years of experience in Zoom Contact Center and UC environments.
- Experience with enterprise level CCaaS architecture for complex business needs.
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Knowledge of SIP Protocol, RESTful APIs, WebRTC, and modern SSO/identity management technologies
- Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations
- Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow or Zendesk)
- Existing knowledge and/or industry certifications for Zoom Contact Center and process automation technologies
- 1-3 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)
- 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
- Experience with Conversational AI platforms highly desired
- Network infrastructure experience.
- Experience creating and presenting to executive level stakeholders (technical and non-technical).
- Team Player
- Desire to work in a fast-paced environment.
Benefits
- Medical, dental, vision
- tax-advantaged health care accounts
- financial and income protection benefits
- paid time off (PTO) and wellness time off.
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