• Manage and maintain the customer relationship post-deployment for Customers continued growth and success. • Act as the single point of contact for any issues and escalate as needed to the appropriate team for issue resolution. • Provide guidance on hosted voice configurations, call center design and end-points. • Complete configuration, implementation and testing of 8x8 services. • Provide advice to our customers on the configuration of IP networks to best facilitate VoIP. • Complete detailed design documentation (call flows, user information, call management features). • Engage with customers onsite and remotely for project kick off meetings, design and delivery sessions. • Provide best practice recommendations around CCaaS and UCaaS builds and design.