A new digital media company providing fact-based reporting and commentary on politics, policy and culture.

Community Manager

Community ManagerCommunity ManagerPart TimeRemoteTeam 1-10H1B No SponsorCompany Site LinkedIn

Location

Washington

Posted

95 days ago

Salary

$28 - $38 / hour

2 yrs expEnglish

Job Description

• Launch and Scale Dispatch Clubs (60% of role) • Organizer Recruitment & Vetting: Review applications from members interested in leading local clubs, conduct screening conversations, and select organizers who align with our mission and demonstrate capability to build and sustain community. • Ongoing Organizer Support: Serve as primary point of contact for 20-50+ club organizers nationwide, providing guidance on meeting formats, troubleshooting challenges, celebrating wins, and helping clubs get to the next level. • Platform Management: Oversee the Dispatch Juntos platform on our website (member discovery, event logging, photo uploads, RSVPs), ensure it’s functioning properly, and gather feedback for improvements. • Club Health Monitoring: Track key metrics for each club (attendance, frequency, longevity, engagement), identify clubs at risk of fizzling, and proactively provide enhanced support to clubs showing momentum. • Content Creation: Produce monthly “Junto Spotlight” features for newsletters, curate photos and testimonials from meetups, create discussion guides tied to recent Dispatch content, and develop promotional materials. • Moderation & Community Standards: Handle “report a concern” submissions, address issues directly with organizers when needed, and make judgment calls on revoking club status in rare cases (in consultation with leadership). • National Promotion: Coordinate geo-targeted email campaigns to members in hub markets, manage Dispatch Juntos presence in Discord and on Reddit, and maintain drumbeat of engagement through newsletters and social channels. • Official Event Planning & Execution (25% of role) • Event Strategy: Identify clubs that have reached threshold for official Dispatch events (30-50+ consistent attendees over 3-6 months) and develop event plans with editorial, business, and multimedia teams. • Logistics & Coordination: Handle venue sourcing, ticketing setup, sponsorship coordination, VIP meet-and-greet arrangements, travel logistics for Dispatch talent, and day-of event management. • Revenue Optimization: Work with business team to price events appropriately, secure sponsorships, and maximize ticket sales while maintaining accessibility for members. • Content Capture: Coordinate recording of live podcasts, capture photos and video for promotional use, and gather testimonials and learnings from each event. • Post-Event Follow-Up: Thank attendees, collect feedback, analyze what worked, and apply learnings to future events. • Broader Community Initiatives (15% of role) • Discord Management: Active presence in Dispatch Discord server, facilitate member-to-member connections, surface interesting discussions to editorial team, and maintain community standards. • Member Engagement Programs: Develop and test other community engagement initiatives beyond Dispatch Clubs (could include virtual meetups, AMA sessions with writers, member-generated content opportunities, etc.) • Internal Advocacy: Represent the voice of our community in internal discussions, share member feedback with editorial and product teams, and champion community-building across the organization. • Measurement & Reporting: Track and report on community engagement metrics, retention impacts, and ROI of community programs to leadership.

Job Requirements

Mission Alignment: You’re a Dispatch reader (or quickly become one) who genuinely believes in our approach to journalism and political discourse. You understand and value what makes The Dispatch different.
Community Building Experience: 1-2+ years building and managing communities, whether online, in-person, or both. You’ve launched programs from scratch and scaled them successfully.
Exceptional Communicator: You write clear, engaging emails. You’re comfortable on video calls and in person. You know how to motivate volunteers and make people feel valued and heard.
Highly Organized: You juggle 50 relationships and 10 projects without dropping balls. You build systems to stay on top of details. You follow through consistently.
Self-Starter with Judgment: You figure out what needs to happen and make it happen. You know when to escalate and when to make the call yourself. You don’t need daily direction.
Data-Informed: You track metrics, spot trends, and adjust strategy based on what’s working. You can tell the story of impact with both numbers and anecdotes.
Event Experience: You’ve planned and executed live events (conferences, meetups, panels, etc.) and know the operational details that make events successful.
Comfortable with Ambiguity: This is a new role launching a new program. You’ll need to define processes, make judgment calls, and iterate as you learn. You’re energized by building rather than maintaining.