• Develop and own the enterprise-wide content experience strategy, aligned with product, engineering, customer success, and support objectives. • Establish a long-term vision for documentation quality, scalability, and automation, with a focus on enhancing customer value and driving product adoption. • Create and champion content standards, style guides, governance frameworks, and accessibility guidelines. • Lead innovation in content delivery—AI-assisted content, personalization, structured authoring, and embedded product content. • Manage, mentor, and grow a diverse global team, including technical writers. • Build resource plans, talent strategies, and career frameworks to scale a world-class content organization. • Foster a culture of collaboration, inclusion, quality, and customer empathy across all content disciplines. • Partner with Product Management, Engineering, UX, and Support teams to align content priorities with product roadmaps. • Influence product development by representing user documentation needs early in the lifecycle. • Collaborate with customer-facing teams to ensure documentation reflects and anticipates customer needs. • Oversee the design and optimization of content systems, including CMS/CCMS platforms, documentation portals, localization platforms, and authoring workflows. • Ensure documentation quality, versioning accuracy, and timely delivery across complex and rapidly evolving product lines. • Implement metrics and feedback loops to measure content effectiveness, discoverability, and user engagement. • Drive continuous improvement of content workflows using automation, AI, reusable components, structured content models, and scalable governance. • Ensure every content asset—API references, onboarding guides, troubleshooting docs, tutorials, videos—supports frictionless product adoption. • Champion documentation as a first-class product experience, not an afterthought. • Advocate for documentation-driven development practices across engineering and product teams.