• Collaborate with Business Development Managers (BDMs) and Channel Account Managers (CAMs) to assess and qualify customer requirements. • Recommend tailored solutions, identify opportunities for product extensions, and evaluate the feasibility of customer-specific requests requiring development work. • Proactively identify challenges and propose viable technical solutions. • Document customer use cases, solution designs, and onboarding plans. • Ensure alignment across Sales, Partner Launch Managers, and Customer Account Managers for seamless handover. • Identify and plan customer training needs. • Respond to technical questions on NMI’s platform and deliver architectural diagrams, system workflows, and configuration recommendations. • Provide tailored demonstrations of the NMI platform for ISVs, ISOs, and other partner types. • Develop and deliver bespoke training content aligned with customer needs. • Support Sales in responding to RFPs, often coordinating with Product, Engineering, and Security. • Raise and track product enhancement requests on behalf of customers. • Relay common feedback, feature gaps, and usability insights to the Product team. • Stay current on product updates, release notes, and roadmap discussions. • Maintain close contact with acquiring partners and support their technical enablement. • Represent NMI at industry events and network with partners and prospects.