• Own the Standard Reporting Suite: Collaborate with data scientists and developers to design, refine, and conduct rigorous quality assurance on all 'off-the-shelf' reports • Drive Business Intelligence (BI): Leverage Excel, Power BI, and Tableau to extract, clean, analyze, and visualize data, delivering critical, actionable insights during customer-facing meetings • Establish a Custom Reporting Strategy: Partner with customer-facing teams to translate complex business and clinical questions into technical requirements, and design and govern a scalable system for the creation and organization of custom reports • Support Data Operations & Reliability: Triage customer-reported issues using Datadog logs, metrics, and traces; diagnose data issues versus product defects, collaborating with engineering on resolution, and contribute to root cause analysis and recurring issue prevention