• Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver • Set customer and internal stakeholder expectations correctly, focusing on long-term customer success • Position post-implementation support, training, and other Veeva solutions/offerings that may be needed for a successful customer experience • Work across Services teams and leaders to ensure successful delivery aligns to the delivered implementation plan and long-term customer strategy