• Design and implement scalable payment operations processes and controls, ensuring reliable reconciliation, dispute handling, and settlement. • Oversee operational risk management (onboarding reviews, transaction monitoring, chargebacks) and partner with Product/Analytics on risk model improvements. • Monitor and improve payment performance metrics (approval rates, chargeback ratios, settlement timeliness) to enhance merchant trust and retention. • Partner with Product, Engineering and Analytics to automate operational workflows, reduce manual intervention, and embed ops requirements into product design. • Ensure regulatory compliance and risk management as Owner.com evolves its payments infrastructure and prepares for new markets and payments channels. • Collaborate closely with Support to improve merchant experiences and streamline escalations. • Develop operational playbooks, dashboards, and reporting to provide visibility into performance and risk. • Lead remediation of operational incidents and drive continuous improvement. • Over time, hire and grow a high-performing Payment Operations team.